Nest Cam Outdoor Indoor Battery asking for a PIN

[hcarter1]

My new nest camera outdoor indoor battery keeps asking for a PIN in the Google Home app. I can’t view the camera without it requesting the PIN. It says I can listen for the PIN on a nearby device. I have tried being near all of the devices in my house. I don’t hear anything. How do I turn this feature off permanently or find the PIN? I am using an iPhone 13 with 15.6 installed. Thank you! 

[EmptyNester]

Hello,  Reading a few other posts here on this forum it looks like you need to open a support ticket and speak with a google nest Tech person.  Here is the link to start the process.  I suggest you allocate about 30-60 minutes of time.

https://support.google.com/googlenest/gethelp

If they get you back up and running please return here and let us know what the did.  It might help other folks with the same issue.

[hcarter1]

Thank you for responding! Have a good evening! 

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you for your help, @EmptyNester!

Best regard,
Brad

[hcarter1]

I do not have a solution. I have not had time to speak with a tech person at Nest. If you know how to acquire the PIN or disable this feature, that would be helpful. Thank you!

[Brad]

@hcarter1

That is not something we can assist you with here i'm afraid. I would definitely suggest contacting Support to see if they can assist you further.

Best regards,

Brad

[janthadeus]

Hi folks,

Thanks for your help here, Brad.

How's it going with your Nest Cam Battery? Were you able to speak to our support team? If so, how did it go?

Regards,

JT

[hcarter1]

I haven't had time to sit on hold. I am just hitting cancel, every time it prompts me for the PIN. Annoying. I definitely won't buy another one. I have several cameras by Nest, this is the first with this "feature." I was already annoyed that the new cameras do not work with the NEST app. Some are on Nest and some are in Google Home. The interface for Google Home is not ideal. Thank you for checking! 

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[hcarter1]

I spoke with support. They were very nice, but they don't know how to fix it. They said to uninstall and reinstall the app and to factory reset the camera. I already tried the factor reset. The battery camera does not work well anyway. I will just replace it with another brand. I don't like the Google Home interface for my cameras too. Having some on the Nest app and the rest in Google Home app is not a good way to handle the integration. Hopefully, Google will just sell the camera business to another provider that specializes in this. I doubt they will, but it would be best for the customers that already own several nest products. Thank you for your support. 

[Yongbro76]

Since Nest Aware trial ended a few days ago, Im having the same problem. I just cancel the pop up and goes away. I guess I have to do this every time or replace my cam

[EmptyNester]

I see from the REDIT sight that people are saying it has something to do with the PIN in CHROMECAST.  I'm not sure this will help but check this out....

https://www.reddit.com/r/googlehome/comments/t01mrg/google_home_app_keeps_giving_me_this_pop_up/

[hcarter1]

Thank you! That is helpful. None of our Chromecasts have a PIN, but it might think I am a guest. I am on the same WiFi. I will see if we can disable guest mode. 

[Brad]

Hey there,

In an attempt to keep content in these forums fresh, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.

Best regards,
Brad