Nest Cam Outdoor (wired 1st gen) cannot connect

[wavejunkie]

I have tried several time to set this outdoor camera up and am having no luck. When I get to the connect to Wi-Fi part of the set up, the camera beeps and says it has connected but will not show a picture and the led on the camera cycles through solid blue, flashing blue, and then no led for about 30 seconds then repeats. I can see the camera connected to the Wi-Fi in Unifi but it does not appear to be sending or receiving any data. I then remove the camera from the app and try again but with the same results. A couple of the times after I had disconnected it from the app it would cycle through the led lights but solid blue to flashing blue to solid yellow and then repeat. I am lost on what could be happening here and there is no way to factory reset this model, which is not ideal.

Anyone have any ideas?

[wavejunkie]

I have removed the camera from the Nest app and now there is no flashing led and it is connected to my Wi-Fi still. It apparently is not resetting the camera when I remove it from the Nest app.

[zoeuvre]

Hi wavejunkie, 

Uh-oh! I'm sorry to hear that you're having trouble setting up your Nest Cam Outdoor (1st gen). Here are a few troubleshooting steps you can try:

1. Ensure that the camera is within range of your Wi-Fi router and that the signal strength is strong enough for a stable connection. You can try moving the camera closer to the router during the setup process to see if that helps.
2. Sometimes, network issues can be resolved by simply restarting the router and the camera. Try turning off both devices, wait for a few seconds, and then power them back on.
3. Double-check the Wi-Fi name (SSID) and password you entered during the setup process. Make sure they are correct and that the camera is connecting to the correct network.
4. While the Nest Cam Outdoor (1st gen) doesn't have a physical reset button, you can try resetting its settings through the Nest app. In the app, go to the camera's settings, select "Remove" or "Remove camera," and follow the instructions to reset the camera. Once done, attempt the setup process again.
5. Ensure that your Wi-Fi network doesn't have any additional security measures, such as MAC address filtering or firewall settings that might be blocking the camera's connection. Temporarily disabling these features during setup may help identify and resolve any compatibility issues.

I hope these suggestions help you resolve the connectivity issue with your Nest Cam Outdoor.

Best,

Zoe

[wavejunkie]

Hi Zoe,

Thanks for the suggestions.

These are all things that I have tried to no avail. The camera will initially connect to the WiFi during the setup process, but then goes into a loop of connecting and disconnecting. In this loop it will never display any video out put within the Nest app. When I remove the camera from the Nest app it does not reset the camera. It is instead left connected to the WiFi but no longer going through the loop of disconnecting and then reconnecting. It just stays connected but will not access the internet. I can ping though.

I would love any input or suggestion on what a potential problem or resolution may be.

[sicsacol]

Hi wavejunkie,

Thanks for letting me know. Sorry to hear that the troubleshooting steps didn't work.

Please fill out this form to get more information about the problem and to give you better support and resolve this problem as quickly as possible.

Feel free to reply to this post once you're done.

Sincerely,

Jonathan