Nest Cam keeps going offline

[Skmaz]

My Nest Cam outdoor keeps going offline, and no it’s not the wifi, I’ve brought my phone out with me and it has full wifi bars. My router is just on the other side of the interior room. So what’s up? Why bother paying for a subscription if my camera doesn’t stay online? 

[richardtc007]

I have one Nest outdoor cam that does the exact same thing. No pattern to it and NOT a Wifi issue. I've had to install a smart plug/outlet so that I can kill the power and then turn it back on just to get the camera to turn back on. Or, I can wait a few hours and it come back on by itself.

[Anonymous]

Same here. And i do similar to richardtc007 i have to plug a charge cable in to wake them up. They constantly drop out until i plug the charge cable in. No rhyme or reason and its been happening for over a year... My wifi is solid and strong 

[Lance_L]

Hi everyone,

Thanks for posting in our Community, and I’m sorry for the inconvenience. A few questions: what type of Nest outdoor camera do you have? Are you using an Android or iOS device? What is the color of the status light when the camera is offline? Are you using the Google Home or Nest app? Also, do you have any Wi-Fi repeaters or extenders?

Let's try these troubleshooting steps below:

• Check if the live video is available on the web app; log in to https://goo.gle/2UZL8VI (for new Nest cameras) or https://goo.gle/2qjvVSU (for legacy Nest cameras).
• If you have other family members added to the home structure, check if the same issue occurs on their devices.
• Turn the camera off in the Home or Nest app, wait about 30 seconds, and then turn the camera back on again. Follow the steps here: Turn Nest camera on or off.
• Connect the cameras to a different power source if one is available.

Additional troubleshooting steps can be found here.

Keep me posted.

Best,

Lance

[EmersonB]

Hello everybody,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information we're asking above. Also, were you able to perform the steps we're suggesting? We'd be glad to hear from you.

I appreciate the help, Lance.

Regards, 

Emerson

[Lance_L]

Hi everyone,

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns, as I will be locking this thread after 24 hours.

Thanks for the assistance, Emerson.

Best regards,

Lance