Nest Camera cant detect anything

[Thll]

Nest outdoor camera no longer detecting anything. Moved the camera from one side of the yard to the other. It can no longer pick up people, dogs, motion, anything. I know this because it faces the same direction as my nest doorbell and it picks up everything. I use this nest cam to pick up blind spots the door bell cant see.

That being said, I have changed the zones, all the settings, reset, everything. Do i need to do a factory reset or what do I do? From checking on here it seems like a lot of people have this same issue with no support.

[Thll]

Come on help me out here. It was 150$ plus your 8$ per month.. how do I get a refund for this. Why cant you guys support your products anymore. First the thermostat now this 

[ByronP · Accepted solution]

Hi Thll,

Thank you for posting. I'm sorry that the camera doesn't record anything; this could be frustrating, especially if you already paid for a subscription. Help's here.

There is a good article you can check to troubleshoot the event video history and fix the problem. Also, please check your subscription to see if it is still active on your Nest camera. Sometimes,  after you remove the camera to a different location, it is removed from the home structure that was originally located and you miss the events.

If none of the steps didn't work, please try to do a factory reset of your Nest Camera and re-add it again.

Let me know if you need more assistance.

Regards,

Byron

[Thll]

For starters I did not recommend your answer. Why did it do that? This is not good support. No the troubleshooter fails, the factory restart doesn't fix it. How do I get a refund 

[ByronP]

Hi Thll,

Thank you for posting. I'm sorry that the previous steps didn't work for you.

For your concern, please fill out this form. Our specialist will reach out to you and check the options available for better assistance.

Let me know once you're done.

Regards,

Byron

[Thll]

I already filled that out, I already tried contacting Google nest support, chat, email, phone.. how do I fix this? This is a basic feature of the camera is it not? It's clean and less than a year old

[ByronP]

Hi Thll,

Thank you for posting. I'm sorry for the delay in response. I got your form, and our specialist will reach out to you soon.

Please keep me posted.

Regards,

Byron