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Nest Camera (wired) goes offline

Adrius
Community Member

Hello, 

My Nest Camera (wired) goes offline every evening at 9:15 pm. It goes back online in the morning at around 6 am (do not know exactly because it happens when I am still asleep). 

Connected with Google Home App.

WiFi works fine even after 9:15 pm. I have other (non Google) cameras which continue working all night. I can also continue using my mobile phone with WiFi without a problem. Only the Nest camera goes offline.

I need the camera to work at night and I do not know what I can do.

This problem takes place in my business.

At home I have other Nest products which work fine, connected with the Nest App.

Please help me figure out how I can set up the camera to work beyond 21:15 pm.

Thank you.

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Adrius 

Do you by any chance have a schedule set up for your camera, under Settings | Schedule?

Does anything at all happen with your Wi-Fi at work at 9:15 pm?

Adrius
Community Member

Oh, thank you so much for replying. This morning I found the culprit. The socket where it is plugged  has a timer to lock the door of the business automatically at 9 pm. Today I tried it and, indeed, the camera goes on and off according to that clock. I had not realised because I did not know the clock affected anything that is plugged onto that socket. I am so relieved. And grateful for your response. 

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Adrius, thanks for reaching out here in the Community and for sharing the steps you've done. We're glad to know that it's resolved now. Let us know if you have more questions in mind.

 

I appreciate the help, MplsCustomer.

  

Regards,

Emerson