Nest Doorbell (Battery)

[Tb5008]

I’ve recently moved, disconnected my doorbell cam and moved it to my new house. I have been trying to get it to connect and have since deleted the profile on the app to reinstall the camera. Now the app won’t recognize the camera and the camera is stuck on a solid white light and won’t pulse blue. I’ve reset and factory reset the doorbell itself from the reset button. Nothing is working 

[MplsCustomer]

@Tb5008 

Did you press the reset button at least 12 seconds for a "factory reset" (vs. 5 seconds for a "restart")?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=2362593890638660315-NA#zippy=%2Cnest...

[janthadeus]

Hi folks,
 

Checking in — did you get a chance to factory reset your doorbell as suggested by MplsCustomer? If so, how did it go? Let me know if you need anything else.
 

I appreciate your help, MplsCustomer.

Thanks,

JT

[EmersonB]

Hello everyone,

@Tb5008, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and JT.

Best,
Emerson

[EmersonB]

Hey Tb5008,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson