Nest Doorbell (Gen 2) Not detecting events at night.

[dt1000]

I just upgraded my wired Nest doorbell froma  Gen 1 to Gen2.
It detects events during the day fine...
However, for the last three days, from about 9PM to 6AM it hasn't detect a thing.
My door faces a very busy street, which has people going up and down until about 4AM.
My old Gen 1 doorbell would capture events at this time no problem.
The doorbell is switching to night vision OK...
Is something wrong with my new hardware?

I have Nest Aware... but not Nest Aware Plus... surely I don't need Plus to capture events at night on the new camera?

Thanks in advance for your help!

[ByronP]

Hi dt1000,

Thank you for posting. I'm sorry that you missed the events last night. Help's here.

Here is a great article you can check and Troubleshoot event video history to fix the problem.

Let me know if you need more assistance.

Regards,

Byron

[dt1000]

Thanks for the link, @ByronP - I went through the trouble shooting steps, but none of them apply...

• Camera has power and internet 
• Camera and mic are both on
• Camera can see the area clearly

I tested this out last night by walking past the camera. It didn't detect me at all. It works fine during the day. My guess is that the event detection isn't properly calibrated for low light... or that the night vision/lights on the camera just aren't powerful enough to see more than 6ft from the door. Or maybe there is a bug in the zone set-up causing problems at nigh?  Is there anything that can be done. My old Nest doorbell didn't have this problem.

[ByronP]

Hi t1000,

Thank you for posting. I'm sorry that the previous steps didn't work.

I just want to make sure that your Nest Doorbell is a battery one. If the Nest Doorbell is connected or plugged in, it does not detect events at night because it is running on battery power. Also, you can try the below steps to verify the setting on the Google Home App:

1. Open the Google Home app and tap the affected camera.
2. Tap Settings.
3. Select Events.
4. Verify that the events you want to receive are "on".

If none of the above steps didn't work, please try to do a factory reset of your Nest Doorbell.

I hope this helps.

Regards,

Byron

[dt1000]

Hi, @ByronP!
My doorbell is the Nest Doorbell (wired, 2nd Gen), so it gets power 24/7.
I checked that the events I want to receive are on, as you recommend and they are. The camera seems to detect and record them fine during the day.

As an experiment I tried turning off night vision (the camera faces a well-lit street and the view is quite clear at night without it). The camera still didn't record anyone coming past our house between the hours of 9PM and 5AM (again, I live on a very busy street that gets traffic until about 3AM, so this seems unusual).

Could it be that my doorbell things it is wireless for some reason?

I will try and do a factory reset later this week!

[ByronP]

Hi dt1000,

Thank you for posting the details. It seems unusual, but please try to do a factory reset and see if it works.

Please keep me posted.

Regards,

Byron