09-04-2021 06:32 PM - edited 09-05-2021 08:51 AM
Just installed the new nest doorbell (battery). When the doorbell is rang i get alerts on all my devices and speakers that someone is at the door but no video available. Any suggestions or anyone running into similar issues?
09-05-2021 07:39 AM
Apologies for the typo...title should say "when" not "written"
Any thoughts? Should live video stream when someone rings the bell?
09-05-2021 07:53 AM
And to be clear my wired nest hello at my other entrance does play video when the doorbell is rang.
09-05-2021 10:34 AM
Hmmmm, so when you go into the GOOGLE HOME app and select the camera do you see video? Do you not see video ONLY when someone rights the bell?
09-05-2021 02:31 PM
I see video when i go into the app... is just when the bell rings that my hubs won't show the video. On my phone i get a notification when the bell rings and there is a picture of the person who rang.
09-05-2021 02:36 PM - edited 09-05-2021 06:25 PM
Should i expect to see video when the bell rings on the hub?
09-17-2021 11:32 AM
Hi BryanC, Yes, you should see the announcement appear on your hub when someone pushes the doorbell button. (at least I do on mine).
Did you get this working yet?
If not check this setting...
Go into the GOOGLE HOME app and selec the doorbell camera. Then select the GEAR in the upper right corner. In the list that comes up select DOORBELL. Then make sure "VISITOR ANNOUNCEMENTS" is turned on.
Let me know if that fixes the problem.
In the GOOGLE HOME app
09-17-2021 10:37 AM
Hey folks,
Wondering if you still needed assistance with this issue? Please let me know!
Best Regards,
Brad.
10-29-2021 12:57 PM
I have the same problem. Notification comes on nest hub and iphone but the video is black and will not display and when I touch the microphone icon to speak they cannot hear me .