Nest Hello buzzes during cold weather. Installed by Best Buy. They are no help.

[EmptyNester]

Hi Kathijordan23,  Can you elaborate on where the buzzing is coming from?  Is it the actually doorbell at your front door?  Or is it the doorbell inside your house that is making the noise?

[kathijordan23]

It's coming from the unit inside the house . When BB installed it they didn't install the chime connector, I'm wondering if that would solve the problem. It buzzed by itself only when it's cold, but I also hear it whenever the nest senses someone at my door. The buzzing is loud enough I hear it from another room.

[EmptyNester]

I'm 99% sure that is why it is buzzing.  You need to have the chime connector installed and going to the correct wires.  It is important to get the gray and white wires on correctly.  It isn't hard to do, you just have to pay attention and take your time.

[kathijordan23]

Thank-you, I'll try it!  Thanks again.

[EmptyNester]

One more question.  Why did the Best Buy person not install it?  I would think they are all trained on these products and know that have to do that.  Installing that chime connector is not really optional if you have a chime in your home.    Maybe you could get Best Buy to refund all or a portion of what you paid for the install.    Or maybe in today's world with Covid it is just worthing letting go and moving on.   😶

[Rubes]

“I would think they are all trained on these products and know that have to do that”

Good one!! ‌😄‌

[kathijordan23]

Installing the chime connector worked! Thanks for the help. Don't know why Best Buy didn't install it, plus when I called to ask why it was buzzing they said that was normal! I will be calling to give them a review! Thanks again!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for all of your help, @Rubes and @EmptyNester!

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[EmptyNester · Accepted solution]

That is great news.  Glad you were able to get it going.