Nest In-Door Camera Overheating and Shutting Itself Down

[Saylswim]

We have had our set of Nest in-door and outdoor cameras for over 5 years and have been generally satisfied with them.  However, 2 of the 5 in-door cameras have overheating problems, with one replaced and the other just recently getting hot and shutting down.  While on the one hand, the auto shut-down is a good thing, if that for some reason would fail, then the camera gets hot enough it could start a home fire.  I am sure we are not the only owners of the Nest/Google in-door cameras that have had this problem.  Since we are out of the warrantee period, we either buy a new one or leave this part of our house uncovered from a camera standpoint.  Very disappointed that Nest and Google would market a product that has a real potential to cause a house fire.  Thank you.

[aperezdeleon]

Hi Saylswim,

Thanks for letting us know about this.

I appreciate you sharing your thoughts on the reliability of Nest and Google products. It's completely understandable to be frustrated if you've encountered this situation. Many users rely on our products for their smart home, and because of that performance is crucial. 

I understand you may have some concerns, so please take a moment to fill out this form. Doing so will allow us to contact you directly so you can provide specific details about your case to reach a resolution together.

Thanks for your understanding.

Regards,

Angel.