After working fine for months, one of my Nest Doorbells started to lose it's Wi-Fi connection intermittently throughout the day. This would happen all day many times an hour. As a result, it would also drain the battery.
I started a warranty claim as I've only had the doorbells (bought 2) approx. 6 months. One of which has always worked fine.
A month has now gone by and I'm still fielding questions (that I've answered many times over) and running tests (that I've run over and over) that are being sent to me from 'The Google Nest Customer Care Team'. This has been one of the most frustrating experiences that I've ever had dealing with a warrantied product that stopped working correctly.
May I add that all the other devices in my home have had no problems with our internet gateway at any point, including the other Nest doorbell. Also that I've sent screenshots showing both Nest doorbells having a strong Wi-Fi connection but yet another screenshot at the same time showing that one of them has disconnected.
None of this has mattered. I keep getting the run around rather than a solution. It's obvious that Google is unwilling to stand behind their product or warranty that they provide.
Has anyone had a similar experience?
