Nest camera feeds not loading on Google Pixel 7

[osiris1029]

I have 9 Nest cams throughout my home indoor & outdoor.  When trying to go & see the history of a cam I can select the video I want, but then the feed never loads.  It just sits there spinning the entire time.

[nerys]

Hi osiris1029,

Thanks for posting in the community!

I understand how frustrating it can be when you can't access your videos in the app.. No worries, I just have a few questions for you in order to provide you with some troubleshooting:

• When you try to view the recording, does the app show an error message like: "'The Video isn't available yet. Please check back later.'"?
• Is this happening only on the app, or are you also having trouble viewing videos on home.google.com?
• Is the app up to date on your device?

If you have any further questions, please don't hesitate to reply to this post.

Best regards,

Nery.