Nest outdoor camera problem

[jjetheridge]

Have had problems with my nest outdoor camera which and got this reply after filling out a form “We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.” 

That was two weeks ago and surprisingly have had no email … what a joke . 

[Anonymous]

You're not alone I've had dealings with google support for years and its so hit and miss its beyond a joke. At the end of the day unfortunately ive found google support totally inept at their job. I've had so many problems with google its disheartening to say the least when they treat you like you don't deserve help and they don't really care about the consumer.

[jjetheridge]

I’m seriously thinking of getting rid of all my nest camera’s and doorbell due to their lack of response 

[Anonymous]

Google support are paid to be aholes i am 100% sure of that. I have never in my life met a group of employees that have such a negative attitude towards their clients. I have been involved on several google support cases now over the years and in every single one of those cases the consumer has been treated like they are a piece of dog excrement.

[zoeuvre]

Hi folks, 
 

Thanks for bringing this to our attention, and I’m sorry for the late response. 
 

@jjetheridge, could you help us with the Case ID of the claim you filed? If you can provide that here, I'll look it up and see how I can continue to help. 

@Anonymous, this is not the situation we want you to experience. We're trying to be as responsive as we can. Do you still have any questions or concerns that we can help you with? 
 

I’ll look forward to your responses. 
 

Best,

Zoe

[EmersonB]

Hi everyone,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Zoe.

Regards, 
Emerson

[EmersonB]

Hello there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks, 
Emerson