Nest video from one month ago

[Wendy3]

Hi.  We need to try to retrieve video from one month ago. A man rang the doorbell while we were not home and I was away from my phone.  It it important that I identify this man.  Is there a way to get this image? Thx

[MplsCustomer]

@Wendy3 

It depends on what Nest Aware subscription you have, what camera or doorbell you have, and whether the event you are referencing was detected and recorded as an "event':

https://support.google.com/googlenest/answer/9681538

[Wendy3]

Thanks.

[Jeff]

Hey Wendy3,

It looksl ike MplsCustomer was able to provide an answer here. I just wanted to check in to see if you had any other questions or to see if you needed anything else. If there's more you need, just let us know.

Thanks,
Jeff

[janthadeus]

Hi there,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate the help here, MplsCustomer and Jeff.
 

Thanks.

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT