No notification on Samsung S21

[PoolCleaner]

I have a Samsung S21 + 5G using Android 13 and Google Nest Doorbell (battery). Even with nofications turned on in the Home app, I am not getting any notifications on my phone when the doorbell is pressed.

My Nest Mini, Nest Hub and my wife's iPhone 11 are all working and receiving notifications ,  ut my phone gets nothing. I have reset my phone, reset the doorbell, uninstalled and reinstalled the doorbell, reset the Hub, turned my bluetooth off, unpaired my Galaxy Watch 4 and still nothing.

Please help!

On a side note, I was also having problems with the sound cutting in and out after viewing my history (doorbell videos). I had to turn calls off on the bluetooth for my SGW4 to fix the problem!

[janthadeus]

Hi PoolCleaner,

Thanks for trying to troubleshoot your doorbell notification. No worries, let’s get this sorted — a few questions: is there a pending Android update? Is there enough memory on your phone storage? Also, is the Do Not Disturb setting off and the Background app refresh on in your phone settings? 

Going over the steps here might help:

1. Go to the device's Settings > Apps > Home > Storage & cache.
   • Tap Clear cache.
2. For Android devices, go to System settings > Sounds and notification > App notifications > Google Home and follow the configuration below.
   • Block all is disabled.
   • Allow peeking is enabled.
3. Try another mobile device.

Let me know how it goes.

Thanks,

JT

[PoolCleaner]

thanks. None of these have fixed the problems. No issues with the doorbell for any features using iPhone 11 or Nest Hub. It is o ly the S21 that is affected.

[Brad]

@PoolCleaner

I can understand your frustration with this, and I know that Samsung devices are not working super well with some of our cameras and doorbells. I do not have an update on this, but as long as you are going through the troubleshooting steps that have been shared, and restart your devices, you may be able to see a different outcome. Please let me know if you need further assistance.

Best regards,

Brad

[PoolCleaner]

Hi Brad. So you are saying what exactly? you know there is an issue but there is nothing else you can do???

I have completed the basic troubleshooting steps as requested, Is there any other proposed fixes? Is there a proposed solution with the Google Home app or the doorbell itself? Is it just best that I return the device and get a refund and find another device that works with my phone?

[Brad]

@PoolCleaner

I am stating that some Samsung and Android devices do not work well with our cameras and doorbells. We are still looking into this and I cannot provide you an ETA. You are welcome to fill out this form, and a higher tier of support will reach out to you if you need further assistance. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the form I sent previously. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[PoolCleaner]

Hi Brad. I have filled in the form and have had no reply. Evwn after a recent software update on my phone, it still isnt working.

Please, can Google provide a fix?

[Brad]

@PoolCleaner

Thank you for filling out the form, you should hear from support soon. I do not have any updates to provide at this time, but support will assist you further. 

Best regards,

Brad

[Brad]

Hi there,

Thank you for filling out the form! It has been received, and support will be reaching out soon to assist you moving forward. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad