05-11-2022 07:15 AM
Hello. Installed doorbell (battery) yesterday. I’m receiving notifications on my phone but only silently. There’s no sound notification at all. I’ve checked the app settings. Sound is on. iPhone settings indicate sound is on. Volume is up. Nothing.
05-12-2022 03:46 PM
Have you checked the notifications settings on the iPhone itself? Settings > Notifications and under Notification Style, check to see what settings are on or off.
05-12-2022 05:16 PM
Yes. All setting are ON.
05-16-2022 11:31 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
Thanks for your help, @Rubes!
05-16-2022 11:39 AM
Yes please. I’m still experiencing the issue
05-19-2022 12:50 PM
Hey folks,
Restarting and factory resetting your Google Nest camera or doorbell will have different results:
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.
You can find this information, plus additional information on this process here. Please let me know if you have further questions.
Best Regards,
Brad.
05-22-2022 10:43 PM
Hi folks,
I appreciate the help @Brad. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.
Thanks,
Steve
05-23-2022 05:37 AM
Resetting changed nothing. Still no sound on iPhone
05-23-2022 09:53 AM
Hey there,
What are you notification settings for the Nest/Google Home App on your phone? I would check those and see if you are accepting notifications from this device
Best regards,
Brad.
05-23-2022 10:31 AM
All notifications are turned on. Phone volume is on and turned up.
05-23-2022 10:32 AM
The notification is delivered, just silently.
05-26-2022 01:53 PM
This is incorrect.
That would defeats the entire purpose of it being a DOOR BELL. If I’m not staring at my phone when the notification comes in how am I to know someone is there?
This is absurd.
Also, not accurate as the notification sound plays on my husbands android phone and on our ipad.
It’s an issue with the iPhone only.