No resolution again for peeling Doorbell

[MattdeeUK]

Not sure really what else to do but post here and hope for the best

Multiple calls in to helpline and getting varied answers re the peeling of this product

Loyal Goggle customer in the UK with full Nest Aware subscription , 3 cams , doorbell , therm as well as multiple assistants around the home

1st time I've had issues with a product , not happy with the service on this issue

Last agent told me to buy another doorbell !

Anyone got any pointers or advice on replacements or a solution on the coating ?

thanks

Matt

[MplsCustomer]

@MattdeeUK 

We have the same issue with peeling on our 2-year-old Google Nest Hello Doorbell. Google Nest says they "cannot" do anything because it's past warranty. We bought a silicone skin on Amazon to cover the peeling shards.

[nunonow]

I've had mine and my in-laws doorbells replaced because of this issue. They were about a year in when it started.

[janthadeus]

Hi folks,

Thanks for reaching out. We’re sorry to hear that. Let’s check this out — could you fill out this form so we could further investigate?

Looking forward to your response.

Thanks,

JT

[aatienza]

Hey there, 

It's us again. Were you able to fill out the form?

I appreciate the help, JT.

Thanks,

Archie

[MattdeeUK]

Evening , yes i did.

completed and submitted yesterday

thanks

[aatienza]

Hey MattdeeUK,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie