05-11-2022 08:57 AM
whenever i get a notification about someone my Nest Hello sees at my front door, i pull up the notification and the video just never loads. the spinner just spins and spins and spins. i can pull up the live feed with no issue, but i cannot get the clips i get notifications about to load.
this has been happening for some time now.
is there a fix for this forthcoming?
05-11-2022 09:02 AM
I can’t figure out how to get my history either I can only find live feed!! Do you know how to sync music on 2 nest hub devices to play music at the same time?
05-11-2022 09:09 AM
if you click on the live feed image, you should then taken to a screen where you can see the history.
i don't have a nest hub device though, i'm just looking at it in the Nest app on my phone (so i don't have an answer to your music question).
05-13-2022 07:06 PM
This used to work fine but has been busted for a while on iOS, pretty sad app quality and support
05-14-2022 09:35 AM
So, correction, it still does work, just rarely and highly unreliably. If you keep quitting and relaunching the app, it occasionally works, so this is a service issue.
05-16-2022 11:27 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?
Best Regards,
Brad.
05-16-2022 11:38 AM
Hi Brad,
Interestingly enough, since we all started commenting on how the IOS app has problems, it is working again. My Nest app version history indicates v. 5.68.0 was updated a month ago, but it is only in the past couple of days that i've been able to have notifications open without the spinning. So I don't know what change happened to make it work, but it is now.
05-18-2022 10:07 AM
I am happy o hear that your device is working now, not sure what it could have been. I know there was an update to the Google Home app the other day, but not sure if this was a specific fix.
Best regards,
Brad.
05-25-2022 05:06 PM
Hey KDart,
As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.
Thanks,
Archie