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Old Nest Doorbell uninstalled still listed in Google home

M_Grant
Community Member

Google Home app lists removed nest doorbell gen1 wired. Reports wrong password issue. Google home long press does nothing. Open old, unused Google nest app will not delete/factory reset. Long press/ swipe/etc not responding. 

 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Have you checked the Nest App to remove the item? If it is an older camera, it may still be showing there. Please let me know how that process goes. 

Best regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad