cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Relocating from USA to Ireland

durcanjo
Community Member

I have four Nest IQ outdoor cameras installed at my home in Connecticut. As I am relocating to Ireland I am planning to move them to my home there. The power supply in Ireland is 240V vs. 110V in the US ; however the power supply spec on the power adapter supplied with the cameras is shown as 100 - 240 so I’m assuming that the difference in power supply will not be a problem.

My questions are: I’m  not sure if the cable supplied with the camera in the US will also work with the different power supply or if I’ll have to purchase different cable? Also does anyone see any problem with my plan to relocate the cameras?

10 REPLIES 10

David_K
Platinum Product Expert
Platinum Product Expert

The power supply isn't going to be your main problem. You'll almost certainly be able to get an adapter. The main issue is Google doesn't recommend using your Nest camera in a different country than where it was purchased.

If you have a Nest Aware subscription, moving from one country to another can cause complications with billing and services.

Nest cameras and doorbells are optimized to work best with specific Wi-Fi standards depending on where they were sold. This means that your cameras might experience decreased performance, or might not work at all, if you move them to a different country, and they might not comply with regulations there.

If you take them with you, and experience issues, I'd factory reset them before retrying setup again. If that doesn’t resolve the issue, there are some workarounds you can try:

  1. If your router is a dual band router and has different network names for the two Wifi bands, make sure you are connecting to the 2.4GHz band and not 5GHz.
  2. Login to the admin page of your router (refer to the manual or the back of the device).
  3. Navigate to Wifi or Wireless settings (the naming of the menu options you see will differ by router manufacturer and you may need to click to go into "advanced" settings to see some options). 
  4. If your router is a dual band router and doesn't currently have different names for the two bands, look for an option to turn on different network names for the two bands.
  5. If "Wifi Protected Setup" or "WPS" is enabled, disable it.
  6. Set your Wifi channel/band (channel selection) to a value between 1 and 10.

Nest Cams manufactured for certain countries cannot connect to Wi-Fi channels above certain frequencies which is why I suggest changing your Wi-Fi channel to between 1 and 10. Checking you are using the 2.4GHz band and not the 5GHz band is for dual band routers and is for the same reason. The two steps are interchangeable for some routers but not for others.

durcanjo
Community Member

Thanks. Very helpful . I really appreciate it. Do you think that the wiring / cable (as supplied by Nest USA) that connects the camera to the power outlet is the same type as that required for a connection to a 240V outlet?

David_K
Platinum Product Expert
Platinum Product Expert

No the plug type in the USA is not the same as the one in Ireland. More info:

https://www.power-plugs-sockets.com/us/ireland/

durcanjo
Community Member

Understand the plug issue, I meant the actual cable

David_K
Platinum Product Expert
Platinum Product Expert

The cable will be fine if you take the one it came with. You just need an adapter to convert the US plug to the 3 pin plug Ireland uses.

durcanjo
Community Member

Perfect. Thanks for all your help

David_K
Platinum Product Expert
Platinum Product Expert

No problem!

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

EmersonB
Community Specialist
Community Specialist

Hello durcanjo,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, davidking, JT and Juni.

Thanks,
Emerson

janthadeus
Community Specialist
Community Specialist

Hi durcanjo,
 

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.
 

I appreciate your help, davidking!

 

Thanks,

JT