Renew 30-day video history subscription not allowed for G-Suite Gmail address

[chuck-nick]

I keep getting "Sorry G-Suite accounts can't be used for" but the rest of the message is not displayed.

So I have lost the subscription which worked until its recent renewal on March 29. 

AND I am out $100 CAD.

How can I move the subscription to another GMail address or complete the renewal with my current G-Suite address or at least get a refund?

[MplsCustomer · Accepted solution]

@chuck-nick 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159