The protective insulation on the cord for my Nest Cam Outdoor has completely disintegrated.

[suzannepisano]

The protective insulation on the cord for my Nest Cam Outdoor has completely disintegrated. Can the cable be replaced? I have seen many comments regarding this topic but no resolutions posted.

[EmptyNester]

To the best of my knowledge Google will only replace things if they are still in the 1-year warranty.  Otherwise we are on our own.    You might try searching amazon for "nest camera power adapter" or try ebay for parts.

[tsebastian]

please contact support using this link https://support.google.com/googlenest/gethelp

[suzannepisano]

Very disappointing. After another follow up call and repeated requests for replacement instructions, the agent determined that the cord connected to the camera is NOT replaceable. Since it is out of warrantee, Google will not help.  The product is clearly defective based on the many comments on this topic. I will need to replace the [rather expensive] camera, and it will NOT be with another Google product.

[suzannepisano]

After over an hour on the phone, a replacement cable was sent and it does not have the correct ends on it.

[suzannepisano · Accepted solution]

After another follow up call and repeated requests for replacement instructions, the agent determined that the cord connected to the camera is NOT replaceable. Since it is out of warrantee, Google will not help.  The product is clearly defective based on the many comments on this topic. I will need to replace the [rather expensive] camera, and it will NOT be with another Google product.