03-24-2024 04:03 PM
I am having trouble connecting my existing nest doorbell (battery operated) to a new wifi name/password. I removed the device from my google home app, made sure my other google products are connected to the new wifi network name, restored the doorbell to factory settings, and turned my modem off for over 30 seconds and nothing has helped. I am using the app to scan the QR code and the device is recognized but I keep getting a failure to pair device notice.
03-24-2024 04:28 PM
Have you done a "factory reset" and NOT a "restart"? Both sets of instructions are in the same Help topic:
03-24-2024 09:33 PM
Having the same issue, until I reset the device back to Factory.
04-03-2024 12:10 PM
Hi there,
I'm sorry you're running into this situation with your Nest Cameras connectivity.
Take a look into this guide to troubleshoot the set up:
Make sure to follow these steps:
Keep me posted.
Best regards,
Melany
04-03-2024 02:08 PM
Thank you for your reply. I did all of these things other than reinstalling the google home app. I was so frustrated that I just set the wifi network to the original name and password and was able to then reconnect the doorbell. I had only changed the wifi info to begin with because I had just received a Hatch sound machine for my baby's nursery and apparently hatch cannot connect to a wifi network that has any "special characters" like dashes in it. It was a very frustrating experience overall lol.
04-03-2024 02:45 PM
Because updating Google Nest Wi-Fi settings is so difficult, Google Nest's first recommendation when getting a new router/modem is actually to "Try the same network name and password":
"The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before."
04-07-2024 10:00 AM - edited 04-07-2024 10:09 AM
Hi there,
I understand how frustrating it can be when your device wasn't working as expected.
I'm glad you were able to reconnect it, let me know if you need further assistance.
I'm here if you have any other questions,
Best regards,
Melany