05-10-2022 08:54 PM
Hi,
my camera zoomed in on a area unexpectedly and has stayed there. I unplugged it and even removed it from my nest account and added it again, but the problem exists. I do not have enhance option. Any ideas, tips, suggestions?
05-12-2022 03:53 PM - edited 05-12-2022 03:53 PM
What you’re describing sounds exactly like the Enhance option but you’ve said you ruled that out. Double check this article just to be 100% sure all finger zooming and enhance features are ruled out:
05-13-2022 03:17 PM
Thank you Rubes. I could find the enhanced mode on the computer, not on the mobile app
05-13-2022 08:49 PM
Happy to help.
05-16-2022 11:33 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
Thanks for the help, Rubes!
05-19-2022 12:53 PM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
Best regards,
Brad