02-18-2022 05:11 AM
After I upgraded my phone to Android 12 a few weeks ago, the Video Preview in the notifications from the Home app are now gone. I only receive textual notifications, and then have to go through the time consuming effort of going into the app.
Everything worked before I upgraded to Android 12, and it's pretty annoying as it's probably my most used feature after setting everything up. I have 2x Google Nest Cam IQ and a Google Doorbell (Battery).
Is there any solution out there, or do I just have to wait patiently for an update of the Home app? Would be nice to get an ETA on that update as well...
02-18-2022 10:59 AM
I also have the same issue (Samsung Note10 plus) along with not being able to see the small previews within the home app itself. I just get a grey preview screen with an "i" in the centre. Tried restarting phone and uninstalling / reinstalled app, still no change.
02-18-2022 12:30 PM
I have the regular Note 10 myself, so probably got the same Android 12 update a few weeks ago.
02-21-2022 04:08 AM
Same here.. I've had this issue and been in contact with Google Nest Support since late Dec 2021. After a lot of pointless troubleshooting and then fighting with them (they just blame my phone), they've acknowledged it's an issue with the app that the engineers need to fix, but they aren't in a hurry...
Contact Google Nest Support and keep pushing back until they escalate it through all the levels.
02-19-2022 07:46 AM
Definitely a Android 12 / Samsung issue as mine was fine until upgrade. Do we need to report it as a "Bug/undocumented feature change"? Where would we do that?
02-21-2022 04:07 AM
Yeah, even Samsung on Android 11.. I've had this issue and been in contact with Google Nest Support since late Dec 2021. After a lot of pointless troubleshooting and then fighting with them (they just blame my phone), they've acknowledged it's an issue with the app that the engineers need to fix, but they aren't in a hurry...
Contact Google Nest Support and keep pushing back until they escalate it through all the levels.
02-20-2022 11:24 PM - edited 02-20-2022 11:28 PM
I can share an update to this, as I experience the same as @Macko does.
I can see in the Home app that all the events don't have thumbnails either. All the events in the history log only has a grey background with an exclamation mark in the middle. Maybe there is a connection there, and that the previews aren't passed from the event in the app as it's somehow broken in the app? I've tried to uninstall and reinstall the Home app, but still no change.
Please help
02-21-2022 04:03 AM
I've had this issue and been in contact with Google Nest Support since late Dec 2021. After a lot of pointless troubleshooting and then fighting with them (they just blame my phone), they've acknowledged it's an issue with the app that the engineers need to fix, but they aren't in a hurry...
Contact Google Nest Support and keep pushing back until they escalate it through all the levels.
03-07-2022 12:46 PM
SamGray, What mobile device are you using?
03-07-2022 12:47 PM
Samsung Galaxy A51
03-07-2022 03:33 PM
An S22 Ultra
06-09-2022 02:58 PM
Hey all,
Sorry for the late reply, and for the trouble you are running into. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
06-09-2022 03:41 PM
Hi Jake,
Are you able to help us get notifications and the previews working?
06-09-2022 07:44 PM
Still not working for me either. I thought this latest update would fix it since it introduced video preview on the lock screen (indicating a focus on the doorbell), but no dice on my Pixel 5.
06-10-2022 01:59 AM
I never got it to work on my Samsung Note 10 after upgrading to Android 12. That said, I recently got myself the Samsung S22 Ultra (with Android 12) and a new Samsung tablet with Android 12, and they both work as expected. Must be something that is wrong with either the Home app or Android 12 when upgrading to Android 12. Would've been interesting to do a fresh install of Android 12 on the Note 10, rather than an upgrade, but I don't have time for that I'm afraid.
09-08-2022 11:53 PM
Hi Jake,
I'm having the same issue - please assist
Roy
09-14-2022 05:40 PM
Hey folks,
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Have you tried using a different phone to isolate the issue? Is this issue constant or intermittent? Try to turn off and on the notification settings on the Google Home app. Also, reinstalling the app might help. Let us know how it goes.
Thanks,
Archie
09-14-2022 11:42 PM
Tried all of the above - it didn't help
It's probably related to the android version
I'm on the latest software of galaxy s10
09-15-2022 12:58 AM
Yup, it's the recent Android 12 update.
Factory reset didn't work.
09-30-2022 08:59 AM
Hi all,
Sorry to hear you're still experiencing this, as I know I would feel quite frustrated if I was experiencing the same. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.
Best regards,
Brad
09-30-2022 09:56 AM
Brad, any time you post on these forums it's always something unhelpful, or you chime in after 5 weeks (again with something pointless) when all options have been exhausted & users are at their wits end & have lost interest in posting.
We all know what the issue is, we all know who needs to resolve it, it certainly isn't going to get resolved by saying hey Google.
If you really do want to help (rather than boost your post count), you could get the developers to pull their finger out & read all the feedback detailed here or review the support cases. Rather than have us suffer speaking to the L1 support who really have no interest or scope beyond the script they're given to sort this out.
10-11-2022 10:39 AM
As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity. There is never anything personal with the way we manage the community, but I can understand your frustrations. We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread.
Best regards,
Brad
10-14-2022 10:40 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
10-15-2022 05:28 AM
I have had the same problem on a S21 ultra. I can't get the previews to show up at all for some time and have already tried to reinstall, check all my settings, etc.
10-15-2022 10:33 AM
I have been in contact with Google and have had no resolution.....
10-16-2022 08:35 PM
Mine started working recently. Hope yours is fixed as well.
10-27-2022 10:53 AM
Hi folks,
I wanted to check in and see if you are still having this issue. There has been an update that is rolling out to users, and I am wondering if you're still experiencing this. Please let me know.
Best regards,
Brad
10-27-2022 11:02 AM
I continue to have the same issues. I never had the battery saver turned on, so that could not help me. I also see a notice in the Google Store that the Google Home app was supposed to have been updated, but I have not received the update, so I cannot verify if it will fix my issues.
10-27-2022 11:02 AM
I have not yet gotten an update, but I was able to turn off the power saving mode as others suggested and I could then see the previews.
10-27-2022 11:25 AM
Still a problem.
When the battery saving feature is ON, the preview doesn't work.
Samsung S22 Android 12
I really hope that Google can fix this sooner than later.
11-05-2022 05:37 AM
Still having this problem. Very frustrating. Cannot see previews of the event in notifications like they used to show. Wife has a different android phone and has the same.problems.
10-27-2022 11:59 AM
Hello again,
Thank you for letting me know that some of you are still experiencing this. In the meantime, please feel free to look over this article that will go over how to leave your feedback. The link can be found here.
Best regards,
Brad
10-28-2022 09:56 AM
10-28-2022 09:57 AM
Yes. Restarted the modem several times as well as hard resets on the cameras and doorbell at the outset of this issue.
10-28-2022 10:18 AM
Updates are still being rolled out to our users, so hopefully your app can update soon. In the meantime, you are welcome to reach out to a higher tier of support here for further assistance.
Best regards,
Brad
10-31-2022 10:33 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
11-01-2022 11:07 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad
11-01-2022 11:13 AM
Brad,
I cannot speak to anyone else, but I am STILL at a complete standstill with no resolution and no use of my cameras from notification previews to actual viewing of history within the app.
11-01-2022 11:14 AM
Sorry but how can you close a thread when the issues haven't been resolved. Other than telling people to reinstall, reset or buy another phone has anyone actually escalated this to investigate what the issues could be and come up with a half decent resolution rather than an half arsed one?
11-02-2022 02:05 PM