New updates to Google Home for camera users: new AI image detection, requested f... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest doorbell (wired) alert on iPhone too quiet
Problem: When someone presses my doorbell, the notification alert that gets sent through to my phone is too quiet that I often miss it. To be clear, there IS a notification sound - a chime - that is announced on my iPhone, along with a banner notific...
Camera showing offline on Max Hub
Hi, I just got my Nest Camera installed with Max Hub. It was working fine for 2-3 days but after adding another indoor camera, the camera on Max Hub simply stopped working. We did the reset , factory reset, adding it again , but now it’s showing offl...
Outdoor cable deteriorated
The cable for our wired outdoor camera has completely deteriorated. Is there any solution to this issue?
Doorbell announcement long with delay
When I ring my nest doorbell the noise chimes and then there is a delay, sometimes a few seconds, then the nest will say "someone's at the front door". It is pretty long for a doorbell ring and I would like a way to turn off the announcing where the ...
What to do about Nest Doorbell JUST out of warranty?
Hello. I am looking for guidance on what I should do with my Nest Doorbell (Battery) that will no longer hold a charge and is only 1 month out of warranty. Is there any way to get this replaced? At the very least, could the battery be replaced? I jus...
Nest Hello doorbell (wired) only rings once on indoor google nest hub and speakers (out of sync)
Hi, I have the Nest Hello (Wired version) and when someone rings the door it plays the chime on my Nest Hub. I have found 2 issues here:if the person rings the bell again, the indoor Nest Hub speakers do not play a chime (outside it does)the speakers...
Nest hello solid green light
About 3 weeks ago my nest hello started began showing as offline in the nest app. The camera itself has a solid green led light but doesn't respond to anything. Reset doesn't work. Factory reset doesn't work. I opened a support ticket with Google. Th...
Recurrent set up problems with Google Outdoor battery Nest Cam error message "Something went wrong"
I have a Outdoor battery nest cam that has worked well for 2 years but recently went off line. I recharged it and it would not connect so I removed it using the the Home App. Have done the factory reset 3 times and am still getting the same error mes...
Charging Port
The charging port to my google nest doorbell is damaged. I am not sure how it happened but I am unable to charge it. The charging port's been pressed in. The unit was purchased in November so I believe it's still under warranty. does anyone know how ...
How to change event detection sound
Hello. I’m new to Nest. I have it set up exactly as I want it except I want to change the “event detection sound.” I have dogs and they set it off quite often when they’re outside and I’m really sick of the sound so I’d like to change it. I’ve gone t...
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