New updates to Google Home for camera users: new AI image detection, requested f... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Battery Camera Detection Worsened Over Time
I installed 2 Nest battery cameras about 3 months ago. Initial detection of people and animals was great. As time has passed detection hos degraded. The camera at my front door used to detect people as much as 25 feet away and animals at 10 feet. Now...
Nest Cam with floodlight (wired) Can't view on Nest phone app or web app.
This is such BS Google. If I had known that I could not add this camera to the Nest phone/web app I would have never bought it. Forcing me to only be able to view it on my phone in the Google Home app is not an improvment. It is s step backwards.
Can't find a NC2400ES camera magnetic mount
I have a NC2400ES camera. Unfortunately the magnetic mount was lost during a recent move. I have scoured the internet for some way of getting a replacement and have come up short. I tried Google chat, and their response was "sorry that's out of warra...
Offline camera
I live in Florida but am currently in Massachusetts. My house camera went offline with the hurricane. How do I reconnect from so far away? Or will it reconnect by itself when cable is restored?
I don’t understand how my nest cam works
I have a wired outside nest camera on my front porch. Everything works okay except I don’t understand whether or not it can be set to send me an audio alert for activity I specify such as person or motion within its zone. I mean, if all I get is a si...
Resolved! Nest Cam black live screen
Hi Everyone I am not new the Google Home World and have set a couple of Nest Cams for my Parents and friends. I now have my own home and bought 2 Nest Indoor cams. The setup went without issues until the live stream to install the camera comes up. Un...
House chime has 6 wires, doorbell wire has 4
I’ve wired many doorbells, but this one has me stumped. There are 6 solid colors connected in the chime, but only 4 at the doorbell. The 4 aren’t solid colors. How do I wire a Nest Hello doorbell when the inside chime has 6 wires and the wire outside...
Doorbell history doesn’t record
We have the google nest doorbell battery and it works great, I get alerts and can view them but it does not save any videos to the history. Not even past an hour of getting the alert. It just disappears and says no events recorded. Any ideas how to f...
Nest Doorbel Battery installation Failure
Hi,I am trying to install my NEW Google Doorbell (Battery). All seems to install fine until I unplug the doorbell from the (USB-C) power supply. In the next step the doorbell image must show on the screen of my phone. The screen shows that the doorbe...
Google Nest Doorbell (battery)
I purchased two doorbells for a vacant property. That property is now sold. Took the two doorbells and canceled the wifi service at that residence. I'm now trying to connect to different residence. However I cannot complete the setup. Did a factory r...
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