forgot pass word for both Nest and Gmail. can't access account for doorbell

[NC13]

I have a nest doorbell and an account with Nest, then was forced to switch the account to google and create a Gmail account which i did. forgot my pass words for both gmail and nest and now can not access the doorbell or the account. factory reset my doorbell and tried to create a new account all together. Now i can not associate the doorbell to an account because it says i need to ask the old owner(me) to remove it. Anyone know what to do. remember now i did a factory reset and i have no clue what to do.

thanks

[Brad]

Hi there, NC13.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am sorry you ran into this issue earlier. I think it would be best not to create a new account. Just use your last one, reset/restart all devices, make sure you are connected to the same wifi network as your devices, and try again. Please let me know if you need further assistance.

Best Regards,

Brad. 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS