Hi im so sorry I didnt respond sooner. I kind of gave up on this company. They discontinued access for the camera I have (indoor) with very short notice. There was an offer sent via email saying they would replace the absolute one, since it was their decision to discontinue my camera. Then made it almost impossible to contact them. When I finally did, and btw, spent almost an hour on hold..... Finally they said I was not eligible for the replacement camera because my camera was not plugged in for one month. ????? What does that have to do with me getting a replacement camera?? I only was using it when traveling for work to be able to see that my pets were ok! If I am home and not using something, I unplug it, cause believe it or not, anything plugged in -- even if not "in use" -- sucks up electricity.
Again, im sorry for not responding sooner. My best advice would be to get away from this company and switch over to something similar, like Ring. Sorry you're dealing with this. good luck!
