where are my nest videos I saved to the cloud

[ralph3]

Where can I find my nest videos  from December .the downloaded took several days and I need them for an upcoming criminal case

[gilleslibre]

If you are using the desktop home.nest.com viewing platform, when you click on a particular camera to view it, you can find the option on the bottom far right corner of the view. I use the French version of the viewing platform and this option is called 'Extrait video'. Click on that option and you will be allowed to view the recorded videos on the cloud (three hours worth if I remember correctly). 

In the Google home app, I can't find the option, I don't kow where it is. Perhaps that an other reader will have the information. 

[gilleslibre]

In the Google Home app, if I understand correctly, the videos that you create, are downloaded to your phone and could be found there. Have a look at your downloaded files on your phone. 

[zoeuvre]

Hi gilleslibre, 

Thanks for reaching out. I want to check if you managed to see the instructions from gilleslibre. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

Thanks for your help, @gilleslibre. 

Best,

Zoe