cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

4k Chromecast remote dies after putting in new batteries

Jfranco1107
Community Member

‎12-17-2023 03:32 PM

Just purchased and never set up. Upon putting in new batteries, remote pulses white then immediately dies. Tried with another two pairs of batteries. Could the remote have a defect?

0 Kudos
Reply
1 REPLY 1

Kimy
Community Specialist
Community Specialist

‎12-21-2023 04:10 PM

Hi Jfranco1107,

 

Thanks for posting here in the Google Nest Community. Since this is brand new, I would have it replaced instead. But if you’re willing to troubleshoot, let’s try this workaround and let me know how it goes:

 

  • Remove the batteries and give it a 2 to 3 minute rest.
  • While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
  • Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
  • Try to pair again.
  • If it persists, you can factory reset the remote one last time and pair it again.

 

We look forward to your response.

 

Thanks,

Kimy

0 Kudos
Reply