Adding apps on kids profile not possible

[The_Shadow]

I have had my Chromecast with Google TV for several months now.  I have a profile for myself and a profile for my daughter based on her Google account that is managed through family link.

Recently, her profile stopped working.  Thinking it was simply a glitch, I removed the profile and readded it.  Everything went well until we got to the point of adding apps.  It will just sit there with the spinning blue circle without ever loading a list of apps to choose from.

I have tried rebooting the device (5 minute disconnect from power), removing and readding the profile, and even deactivating some protections of family link all to no avail.  Any ideas?

[Azarco]

Hey The_Shadow,

We're sorry for the delayed response. Let me help you in checking what's going on with your daughter's access to your Chromecast with Google TV. A few questions — were there any changes on your network or set up before it happened? Is it only happening when adding a child's account? Also, have you tried resetting your device to its default settings?

Keep us posted.

Thanks,

Alex

[Azarco]

Hey there,

Bumping in here to make sure that you saw my response. Please let me know if you still need my help with your Chromecast.

Best,

Alex

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from The_Shadow, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Azarco!

Best regards,
Jeran