Chromcast With Google Tv stuck on “G” logo screen.

[Gh1]

 

This issue just started for me. I saw an old thread talking about this. The trouble shooting does not fix the issue. Disconnected the power supply. Manual factory reset doesn’t work.  It’s just frozen. Remote doesn’t work. I reset my Wi-Fi. I changed HDMI ports, still Not working.  I have two of those on n my house and the other is fine. I’ve plugged into different TVs and everything nothing works same issue.  Help!!! Even the reset button doesn’t work on the Chromecast

 

[Juni · Accepted solution]

Hi folks,

I hope you all are doing well. Our team is aware of this behavior and is still looking into it. As we wait for an update, try the steps below and observe if it will make a difference. If the steps didn't work, please let us know.

1. Reboot your Wi-Fi router and plug in the Chromecast with Google TV on a different HDMI port of your TV.
2. Plugging it on a different TV screen if one is available, then reset it again.
3. Unplugging it for 24 hours might also help.

Regards, 

Juni

[Stellis]

Have you had any luck with google goodwill? My product is maybe 1,5years old. Do they offer any replacement?

[edhore]

My device is being replaced, they have taken back my failed device. After a lot of pressure, they decided to replace it. All of mine were more than 1 year old. No idea how old the one that died was, but I am assuming more than 18 months

[AaronIvo]

Hi, my Chromecast has just gone into this bootloop as well. Google symbol, black screen back to Google symbol. The light on the cast is white when the symbol is on the screen, and turns orange when the screen goes black.

Come on Google, this isn't good enough.

[edhore]

You will see my answer above, this item needs to be replaced by Google.

[AaronIvo]

Unfortunately, I'm sure mine will be out of warranty. Can only try I guess

[jiangwei2467]

I had the same problem since a few weeks ago. help me to figure it out, please.

[noLeDRelluf]

Hello there everyone. I have a very important question. To everyone who are experiencing this, did you originally plug in your device into the wall or to the back of the TV to give it power?? Question number two is, by default. I have my auto update off, did you guys have yours on or do you not remember ever setting that part up? I have almost 90 clients that I’ve sold Google TVs to individually, but only three have made a complaint so far about this G logo issue. Now I’m wondering if it will happen to everyone or just the ones who have it hooked up to the back of the TV that also have their auto update on.  I personally have my auto update off, and my Google devices are still working. And they are also plugged into the back of the television as well. But just a thought I figured I would ask everyone in this group chat so we can all help each other since Google is doing a very slow job at helping us. Thank you to whoever responds. I hope we can fix this issue ASAP.

[Williebe]

My device was plugged into the wall with auto update off.  I saw that there was an update which I allowed.  The result was a bricked unit stuck on “G”.

[Stellis]

My was also connected to wall. Auto update=on

It got bricked after an update. I contacted retailer due to guarantee. Google is slow on helping with this issue.

[Williebe]

slow on helping?  I’d say they are no help at all!!  Why would anyone care to purchase any more of their products……no support equals no sale.  There are other streaming devices!!!!!

[Stellis]

That is true. Unfortionatly  I have alot of their devices in my ”google”home, so im pretty much stuck with them. Mostley they work great but its too bad they suck at customer care.

[AaronIvo]

Ok. After the disappointment, I figured out that my Google power supply had died. I purchased a new cable and non-google power supply and it's working better than new. So everyone go grab another charger and plug it in, it may just work again 

[sigma]

 same issue here tried everything with no luck! hope that google's support team help us

[G4vaibhav]

Hi,

My Chromecast is stuck on the "G" logo since last 2 days.

I tried,

1. Factory Reset by long pressing the physical button on the chromecast.

2. Tried to change the power supply adaptors.

3. waited for 24 hours disconnecting the device and the reconnect.

4. changed HDMI port.

5. tried connecting to another device.

Nothing worked.

I see lot of devices having this issue on the forum but no solution yet.

I have filled in the form provided in one of the forums.

not sure how long will I have to wait for the resolution

[RXShorty]

Hi @G4vaibhav 

The only thing that I can think of to try is the unplug the power, hold the reset button, plugin the power. 🤔
If that does not work I think the best thing you can do is to reach out Google Nest Support.

[Jeran]

Thank you for helping out on this thread, RXShorty!

Hey there G4vaibhav,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[G4vaibhav]

Hey,

My problem is still unresolved.

I have contacted the Google nest team, but still unclear if the issue will be resolved.

[Jeran]

Hiya G4vaibhav,

Thank you for letting us know! Is the support team still working with you on this issue?

Best regards,

Jeran

[G4vaibhav]

Hi Jeran, 

I don't want to loose hopes on the device, but it seems the company policies might make it hard to my hopes alive. I am still trying to work with the team and get a workable solution.

[mjwhitta]

I'm having the same issue. Please update here if you find a solution.

[G4vaibhav]

Hi, 

I contacted the Google nest support team, at first they assured me to get this resolved, then they said it can not be resolved and they will provide a replacement, but later when I took the device to the service center their they declined to give service as the device was bought from another country.

Now they have asked to ship it to the country where I bought it, which is not practical and logic

Anyways, in the nutshell, it is not going to get fixed and not serviceable, good luck if you get it replaced

[Williebe]

I also have the same issue!  Very frustrating to say the least!!

[mjwhitta]

UPDATE: I reached out and was initially told that I had a 4k device (I do not) and that they would email me a shipping label to send mine back, then I would receive a new device. I waited 2 days but never received the email. I reached out again with my previous case ID and was told that my device was actually out of warranty and that they couldn't help me.

I asked why they promised me a new device then chose to just forget about me, and if I should expect my other 3 devices to also brick themselves. They had no good answer. They just emailed me their warranty policies and explained that I couldn't return it either as I bought it 2yrs ago which is more than 15 days ago.

Ultimately I just bought myself a new one. The HDs are only $30 and I've only seen a handful of people report this problem. I'm very surprised they didn't just do the right thing and replace them. Then again, Google isn't known for great customer service.

[Kimy]

Hi everyone,

Since this is the same discussion, we'll move this conversation to the main thread. If you've tried the troubleshooting steps provided on the thread and are still encountering the problem, we encourage you to contact our support team for assistance. They're able to look further into this than we can in the community. Here is the link to reach them: Google Nest support team.

Please note that once moved, this original thread will be locked.

Thanks,

Kimy

[MisterFoot]

Hi,

Today my Google Chromecast with Google TV suddenly stopped working. It got stuck on the Google 'G'-logo and the situation has gotten worse. I have tried all the steps mentioned on the websites I could find:

- plug in a different wall adapter

- plug in in a different tv

- plug in in a different hdmi port

- take it out 1+ minute and plug it back in

Then I reset my router, and now it won't even turn on anymore, meaning I don't even get to see the Google 'G'-logo anymore. 

On the back of the Chromecast the light is solid orange and doesn't change colour and it isn't blinking. I tried resetting it by holding the reset button 25, 30, 60 seconds multiple times (many many many times), but it just doesn't work, the light stays solid orange. 

What can I do to resolve my problem, or is this a lost cause?

Sincerely,

Mister Foot

[Byteguy]

I am sorry, solid orange is a bad sign.  That normally means that is an error that is keeping the device from fully booting.

It sounds like you have done everything else you could and the factory reset (holding the button) is pretty much the last option.   The only other thing I would try is to reboot it when it is NOT connected to a TV and see if the light changes to something else.

Otherwise, your Chromecast most likely has failed.   You may still be under warranty.  Here is a link to Google's Warranty Center:

https://support.google.com/product-documentation/troubleshooter/3070579

[MisterFoot]

Unfortunately it's not under warranty anymore. Is there not any other way to reset it, like via a pc or something? It seems to be a software issue that should be able to be fixed, right? It seems really weird to me that the only way to hars reset is a single button.

[jareddo06]

Up. The update bricked many chromecasts, including mine. Surprised that G still won't pull back the patch.

Would be better if there was a way to fix it by connecting to pc...

[MisterFoot]

Wow okay I hope this isn't intentional or being swept under the rug, because that would drive me into the arms of another vendor unfortunately 

[Kimy]

Hi folks,

Thanks for your help here, @Byteguy.

@MisterFoot and @jareddo06, have you tried what Byteguy has suggested? If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[jareddo06]

Hello @Kimy. I tried Byteguy's suggestion.

Nothing changed when I turned on the Chromecast while unplugged from the TV. When I plugged the CC to my TV after turning it on, there's no output. No audio, no video, just a 'No Signal' on my TV. 

[Byteguy]

Unfortunately, it does sound like your Chromecast has failed.

The hardware button is the last-best-hope because it forces the device to try and go back to the software that it had when it came out of the box.   If that doesn't get a response, it's probable that a piece of the actual hardware has failed.  No trick can fix a hardware failure.

I am sorry.

If you are out of warranty and bought it with a credit card, check with your card.  Most of my cards add an extended warranty automatically (one of mine adds THREE years for electronics).  You just contact the bank that issued the card, file a claim, and they generally just refund you the purchase price.  It's worth looking into if that applies to you.

[MisterFoot]

I did try Byteguy's suggestion and it didn't work unfortunately! I hope there will be another solution

[Stwm19]

Seems there are mutliple threads on this issue and no solutions. Strange how so many people having same problem - including myself - at about the same time with Chromecasts. Are you sure it isnt a software update issue? Several others have reported it happened immediately after an update. Google, want to tell us what's going on? My other Chromecast still works just fine, as do my 3 Nest Minis and all my other Google Home devices, including my lights. This response is not good enough. Freezing threads before resolutions? Really?

[Stwm19]

This issue has been raised for iver 5 months and haven't seen 1 actual solution. Planned/engineered obsoloscence of devices?

[Kimy]

Hi everyone,

Since this is the same discussion, we'll move this conversation to the main thread. If you've tried the troubleshooting steps provided on the thread and are still encountering the problem, we encourage you to contact our support team for assistance. They're able to look further into this than we can in the community. Here is the link to reach them: Google Nest support team.

Please note that once moved, this original thread will be locked.

Thanks,

Kimy

[Debie123_4]

Google Chromecast 4th Gen 4k do not connect to TV, cannot do a factory reset and tried to reconnect it got stuck at google logo. 

[listairee]

Hello @Debie123_4,

Thanks for reaching out. You can try factory resetting from the device itself. While the Chromecast is plugged into the TV and powered, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns solid white, release the button and the Chromecast should then restart.

Hope that helps! 🙂

[Iwantmyshows]

This has happened to me as well. The reset button on the back does nothing and the light remains a solid white.

[Kimy]

Hi folks,

Thanks for your help here, @listairee.

We hope you've found the answer you're looking for, @Debie123_4 and @Iwantmyshows. You can also check this link for the detailed steps, which also have the option to reach out to our support team as you scroll down below. If you need help with your Chromecast device, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy