Chrome won’t connect to my Wi-Fi

[Gidu]

My chrome cast is probably very old. It worked fine with the previous Wi-Fi, but we’ve moved house 3 years ago. I’ve not used it since then, but now I want to use it again, it still retains in its memory the old Wi-Fi router & the old name. The screen is up on the tv, but says, “…can’t find the….Wi-Fi network …”, referring to the old network.

On my present list of networks with my present router, it shows up as a separate network but isn’t connecting to my router. It says, “ Chromecast….name I gave it)…no internet connection “

Not too sure which generation it is. It has on the screen, “ Reconnect me” as a heading, but I can’t do that!

Help!!!

[Alex_S]

Hi Gidu,

Thanks for posting — let's get this sorted out. Do a factory reset on your Chromecast device. Doing this will set it back to its default settings, so you can set it up as a new device on your present WiFi network.
 

Let me know how it goes.

Best,
Alex

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Gidu]

Thanks, I’m sorted now.

cheers

[Kimy]

Hi there,

That’s awesome! I’m glad that this has been sorted out. I’ll mark this as completed and keep it open for one more day. Feel free to create a new thread if you have concerns.

Cheers,
Kimy