01-18-2023 08:02 PM
Hi all! It's finally my turn, I'm stumped and a bit upset, hours I have been trying to get this to set up. Everything was working fine then Chromecast out of the blue stays solid white, will not connect to home app, won't cast, I have done it all, reboot, check permissions, unplug modem/router reboot android phone uninstall reinstall. It just plane old stopped for no known reason. Anyone else in my position? I could sure use some serious help. I just paid for Google TV and everything stops working. Guess I'll be cancelling again.
01-18-2023 08:03 PM
Bump it up
01-23-2023 08:43 AM
Hi Babette,
Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast 1st Gen. Please perform a factory reset on your device, then set it up using the Google Home app.
Let me know how it goes.
Best,
Jennifer
01-26-2023 08:49 AM
Hello there,
It's me again. How's it going? Did you manage to get your device working?
Thanks,
Jennifer
01-30-2023 08:39 AM
Hey Babette,
I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer