Chromecast Remote power, volume, and source buttons not working with my Sansui TV

[heather_fdl]

I recently purchased a new TV - a Sansui 32" HD TV - which is actually the second TV i have purchased to try and get to work with my chromecast. I had previously purchased a Caixun Tv only to find google chromecast does not support that brand. I double checked before purchasing my current one, and verified that Sansui is indeed a brand supported by chromecast. When I tried to set up my remote however, I am encountering the same issues. The remote is unable to power the TV on and off, as well as control volume or change the input source. 

The whole reason I wanted the chromecast remote was to perform these functions and although everything appears as if it should work smoothly, it is not. I have tried a factory reset on the chromecast device, I have ensured that CEC for the TV itself is on and enabled, but I still cannot get those buttons to work. Its extremely frustrating because I do not want to have multiple remotes lying around. Anybody have any suggestions on what to do or how to resolve the issue?

[Jeran]

Hey there heather_fdl,

I apologize about the late response, thank you for being patient! Were you able to fix that Chromecast Voice Remote issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• Are you able to set up the remote?

• What color the is LED on the remote?

• Is the Chromecast's firmware up-to-date?

I would also check out this article called What is CEC? There is a section with some troubleshooting steps called Fix a problem that may help you out.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,

Jeran

[heather_fdl]

Hi Jeran, 

I am able to set up the remote and the core functions work, however its the power, volume, and source buttons that are not working properly. The power button on the remote works to turn both the chromecast and TV on, but when turning it off only works on the chromecast (the TV itself remains on and I have to shut it down using the TV remote). I made sure that CEC was enabled on the TV before trying to repair the remote and set it up again, but it doesnt seem to work. 

As far as I can see, there is no LED light on the remote, but on the actual chromecast device itself there is a while light. 

Any tips on where to go with this? I would really like the power button and volume buttons to work so I can control the TV with just the chromecast remote.

Thanks!

[Jeran]

Hey there!

Go ahead and give these steps a try and let me know if that helps fix the issue:

• Check for system updates on the Chromecast.
• If the device is up-to-date, go ahead and factory reset the Chromecast Voice Remote.
• If that still doesn't fix it, go ahead and factory reset the Chromecast device and redo the setup, including the assigning of the buttons.

Let me know if that resolves the issue, I look forward to your response!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from heather_fdl, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran