Chromecast fails to connect to wifi

[Matty91]

I'm on my samsung 24 ultra. I have the newest spectrum 6 wifi router. I can't get my Chromecast to connect to my wifi. The error is "can't communicate with chromecast" while trying to connect to wifi. 

I have restarted the router, my phone, the chromecast. Nothings seems to work. Is it wifi 6 incompatible? I can't figure out how to to turn off wifi 6 on my phone or the spectrum router?

Any thoughts?

[caitlinnmaliaa]

I have an iPhone and the 2nd Gen Chromecast, but also have Spectrum Wifi and I have the same issue. 

It tells me that my chromecast may be set up, but it is unable to communicate with my device. It asks me to allow local network access in my privacy settings, but that is already on. 

I've also reset the chromecast, my device, the wifi modem and router, and deleted and reinstalled the google home app and got nowhere. 

Thinking maybe I just need to buy a new chromecast?? 

Or could it be Spectrum Wifi? 

[tajennifer]

Hi Matty91,

Thanks for reaching out! I apologize you're having trouble connecting your Chromecast device. Let's troubleshoot together:

1. Restart Wi-Fi on your Mobile Device: Turn Wi-Fi off and on again on the device you're using to set up Chromecast.
2. Check Router Band: If you have a dual-band router, try connecting Chromecast to either the 2.4 GHz or 5 GHz band. Some devices might have better compatibility with one band over the other.
3. Factory Reset: If the issue persists, try performing a factory reset on your Chromecast. This will erase all settings and return it to its original state.

If you see the same error message after trying these steps, you can find more solutions in our article Can't establish a Wi-Fi connection to Chromecast.

Please let me know if you have more questions.

Regards,

Jenny