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Chromecast not connecting to home app

MacM
Community Member

Bought a brand new Chromecast and it will not connect to the wifi via home app. The Chromecast says connected to wifi but the home app is still trying to establish a connection. My router does not have an AP isolation feature. I have tried resetting the Chromecast multiple times and it still won't cast. Have tried force close on home app and deleting all homes and starting from scratch but it still won't connect. I am at my wits end with this and I'm ready to send it back. Any suggestions before I send back the Chromecast?

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

You may already have tried some of these steps but I'll link to them in full:

Need help with setup? Troubleshoot common Chromeca… - Google Nest Community