Chromecast reinstallation

[Ak2202]

Hello,

I am not able to connect my Wi-Fi and Chromecast.

Instead of connecting to my actual Wi-Fi, Chromecast is trying to connect to a temporary internet connection which has its own Chromecast Id but in actual there's no such Wi-Fi available.

I tried factory reset, Wi-Fi restart but nothing is working.

Has anyone else faced this problem?

Thanks.

[Jennsitube]

Hello I'm haveing the same issues

[JenniferV]

Hi folks,

Thanks for reaching out and sorry for the late response. Let's sort this out.

A few questions — what type of Chromecast device do you have? What mobile phone are you using? During the setup, can you see your WiFi on the list of available networks in the Google Home app?

I'll look forward to your response.

Thanks,

Jennifer

[JenniferV]

Hey there,

I wanted to check back in to see if you still need help with your Chromecast device. Feel free to let me know if you do.

Regards,

Jennifer

[JenniferV]

Hi folks,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer