Chromecast with Google TV (HD) wifi keeps disconnecting

[nathan949949]

My Chromecast with Google TV (HD) keep disconnecting. I have done the following

1. Restarted my modem

2. Restarted my Chromecast

3. Disconnected and reconnected my wifi

4. Reset my device

Any help would be amazing. 

[Alex_S]

Hi nathan949949,
 

We appreciate your efforts in taking those steps. Let’s further investigate it. I just wanted to check: are you using a dual-band router? If yes, on which band is your Chromecast with Google TV device connected? What is its distance from the router? Have you tried to plug it into a different HDMI or TV and see if the same issue happens?

Regards,
Alex

[Alex_S]

Hi there,

I'm jumping in to ensure everything is good here. Have you seen my previous response? Let us know the answer so we could take a closer look at them.

Sincerely,
Alex

[Robertsmi]

Same issue with wifi dropping out.

I've reset all components and still very bad connectivity with chromcast with google tv.

I'm using same wifi network and router with my phone on 5ghz without issue. 

[Kimy]

Hi Robertsmi,

Thanks for posting and for being a step ahead of us. Let’s try to isolate it by disconnecting it from your WiFi and connecting it to your mobile hotspot instead. Give it a day of observation. Let us know how it goes.

Thanks,

Kimy