Daily Limit Not Working on Kids Profile for Chromecast

[mitchkaila]

It seems that sometimes the daily limit timer for a kids profile does not work. If I unset and set it again, it seems to work.

[Jeran]

Hey there mitchkaila,

I apologize for the late response, thank you for being patient! That is an interesting occurrence, so I'd be happy to help you figure out a fix. First, go ahead and make sure that your Chromecast's firmware is up-to-date. Afterwards, would you be able to make a second Kid's Profile to see if the same issue occurs on that new profile?

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Jeran]

Hey there mitchkaila,

Do you have any more questions that I can address? 

Thank you,
Jeran

[mitchkaila]

Apologies for the late response. I will try out your advice and report back with any findings.

Thanks!

[Jeran]

Hey there mitchkaila,

No problem at all! Did you have a chance to try some troubleshooting?

Thank you,
Jeran

[ankit113]

I am having the same problem. Daily limit feature doesn't seem to work. Sadly that's exactly why I switched from Roku to Chromecast. Any fix for this?

[Jeran]

Hey there ankit113,

I'm sorry to hear that. Just out of curiosity, when the child's daily screen time comes up, does anything happen? For example, does a prompt come up for the child, or just nothing at all? Go ahead and set a limit for just 15 minutes to see if you can get the daily limit to trigger.

I appreciate your help!

Thank you,
Jeran

[ankit113]

So this is the history. It worked on Day 1 for both kids I setup on my account with a Daily Limit for 1 hour. But it didn't work on Day 2. Then, I deleted both kid profiles and setup only 1 kid with 15 minutes limit. Again, it worked on the day of setup (yesterday) and didn't work today. If and when it works, the timer shows up and the profile is locked when the time is up. 

[Jeran]

Hey there ankit113,

That is pretty strange. If you haven't already checked, make sure that the Chromecast with Google TV is up-to-date on its firmware. If you are willing, go ahead and factory reset the Chromecast device as well to clear out any cached data for the device.

I look forward to hearing from you, and if you have any more questions, please let me know.

Thank you,
Jeran

[ankit113]

The firmware is up to date. So the next step is to factory reset the Chromecast? How do I clear out any cached data for the device?

[Jeran]

Hey there ankit113,

A factory reset would be the next course of action here, as it would clear out all the data on the Chromecast aside from the fresh factory apps/data. If that doesn't resolve the issue, we may need to get you in touch with Chromecast Support to dig a little deeper.

Best regards,

Jeran

[ankit113]

Ok. So I have done factory reset on the device today and did the setup all over again. I have setup only 1 kid with 15 minutes daily limit. It worked today which is expected since it has always worked on the day of setup. I will test it out tomorrow and revert. 

[ankit113]

Hi @Jeran! It did not work today. Pls let me know next step(s) towards resolution. Thanks!

[Jeran]

Hey there ankit113,

That's no good to hear. In that case, would you be able to fill out this form to have Chromecast Support reach out to you via email? It may take a few days before they reach out, as there has been an influx of cases recently.

Let me know when you have done so, if you don't mind!

Best regards,

Jeran

[ankit113]

Hello! I have filled this form. But since you have mentioned that it may take a few days before they reach out, I am a bit concerned now. The device is basically useless to me if Daily Limit feature is not working since that was the sole reason I bought it.

If the issue is not fixed in time, should I just return it to the retailer before the window expires? Or are there any refund policies that Google has applicable to this case?

[ankit113]

So a little web search and talking to people on Facebook reveals this is a widespread problem:

https://www.reddit.com/r/Chromecast/comments/10210z2/im_using_parental_control_with_daily_time_limit...

https://www.reddit.com/r/Chromecast/comments/ypqdbv/why_youtube_kids_does_not_count_towards_the_kids...

[mitchkaila]

Sounds exactly like the problem I have been having. Although, the last several days, it has been pretty consistent now. Only thing that is really different is that this kid's profile is setup with an official Google email address as opposed to a temporary one (from setting up the profile without an initial email address).

[ankit113]

Pretty consistent in locking the device after daily limit is over?

[mitchkaila]

Yeah, although today it seems to be acting up. I don't know what's up.

[Jeran]

Hey there mitchkaila,

Thank you for letting us know! Would you be able to try the troubleshooting steps provided in the thread, then let me know if that helps? If not, we may want you to speak with Chromecast Support as well.

Best regards,

Jeran

[mitchkaila]

I had tried the troubleshooting steps (factory reset) and things seemed to improve, but am having the issue again this weekend.

[Jeran]

Hey there mitchkaila,

I'm really sorry to hear you're still having this issue. Would you also be able to fill out this form to have Chromecast Support reach out to you via email? They would have access to more tools than I would to be able to look into this. If you do fill out the form, please let me know.

Best regards,

Jeran

[Jeran]

Hey there mitchkaila,

I'm just checking up on you. Were you able to fill out the form that I provided?

Thank you,
Jeran

[mitchkaila]

I have just filled it out. Thank you!

[Jeran]

Hey there mitchkaila,
 

Awesome, thank you for doing that! Chromecast Support should reach out to your email in a few days, so keep an eye out. Let me know if you have any more questions.

Thank you,
Jeran

[ankit113]

@Jeran Could you please answer my question on refund policies above? I will have to take a call on whether to keep the device or return it in time. 

[Jeran]

Hey there ankit113,

For sure! In this case, since the return deadline is so tight and you rely on this feature, I would look into getting it returned with the retailer first. Otherwise, unless you purchased the device from the Google Store, you could only look at getting it replaced by Google per the warranty.

Best regards,
Jeran

[Jeran]

Hey there ankit113,

Checking up on you again, do you have any more questions that you need addressed? 

Best regards,
Jeran

[ankit113]

Not really at this point. Unless you have an update from the team and you want me to retest the issue. Otherwise, I have it packed and ready to be returned to Mr. Bezos. 🙂

[Jeran]

Hey there ankit113,

Unfortunately, there is no update to share; you may want to consider having it returned in this case so you don't miss the deadline.Hopefully, we'll see you again in the future! In this case, I'll close this thread in 24 hours unless anyone has any further questions.

I hope you have a good weekend!

Best regards,

Jeran

[ankit113]

Thanks @Jeran! I have returned the device today. 

[Jeran]

Hiya ankit113,

Thank you for letting me know! In that case, I'll go ahead and lock this thread in 24 hours. If you have any more questions in the future, feel free to create a new thread.

Have a good one!

Best regards,
Jeran