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(Dont know the chromecast gen) i changed my wifi router and removed the device from the family.

Spi
Community Member

 - newest app version as of 15 Dec 2021 and newest Samsung A52 version as of same day.

My family got a new router 2 days ago and I tried to cast to my chromecast but it try's to connect to the old router (which isn't connected anymore) and I removed the chromecast thinking it might let me connect again but no luck, when I try to setup device I get this error (see image attached). if anyone know how to fix this problem let me know. If someone wants to get in touch with me via discord to fix the issue I can give my @

Screenshot_20211215-091811_Home.jpg

2 Recommended AnswerS

djtetei
Bronze
Bronze

Hard reset the Chromecast device and run the setup procedure.

View Recommended Answer in original post

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Djtetei is correct, to expand here are instructions:

https://support.google.com/chromecast/answer/6254654?hl=en-CA&co=GENIE.Platform%3DAndroid

Any time you change your wifi network for a chromecast, you will need to factory reset it 

View Recommended Answer in original post

5 REPLIES 5

djtetei
Bronze
Bronze

Hard reset the Chromecast device and run the setup procedure.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Djtetei is correct, to expand here are instructions:

https://support.google.com/chromecast/answer/6254654?hl=en-CA&co=GENIE.Platform%3DAndroid

Any time you change your wifi network for a chromecast, you will need to factory reset it 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Spi
Community Member

You can lock the thread now

Jeran
Community Specialist
Community Specialist

Sounds good, in that case, I'll go ahead and lock the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei and Ashepherdson!

Best regards,
Jeran