10-10-2021 08:35 AM
On October 8th my sisters cat knocked down my Google home mini that was on a stand 3ft off the ground. I looked into it and it wasn’t responding I tried resetting it didn’t work. It is unresponsive and plugged in has been since October 10th. It is not talking and I didn’t have it on my Google home app so I can’t reboot from there.
10-11-2021 07:47 AM
Hi there,
The only other thing you can try is to do a physical factory reset. Not sure if you tried that yet but here are the steps for that 1st gen Mini:
On the bottom of Home Mini, press and hold the factory reset button located below the power cord. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
10-15-2021 09:59 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
10-18-2021 10:58 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS