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How do you make Chromecast warranty claims when the warranty checker is wrong?

ThatOneUser
Community Member

I bought a Chromecast from Target less than a year ago. When I run the warranty checker, it says the warranty has expired. However, there's no date. From my receipt, I purchased the device 4/20/23. I should be within the warranty window. When I spoke to support, they mentioned I need to do a warranty claim through Target. But when I spoke to Target, they said they never handle manufacturer warranty claims. This makes sense to me since I imagine the manufacturer would handle their own warranty claim and not ask vendors who sell their product to do so. What's the appropriate way to handle this? 

1 REPLY 1

Ivan_R
Community Member

Hi ThatOneUser,

 

I apologize for any delay on my end. It's completely understandable to be frustrated when warranty information isn't clear and you've been directed to different channels for help. To get further assistance, please fill out this Contact Form.

 

Have a great day!

 

Regards,

Ivan