No puedo ver Netflix en 4K

[Luis9]

No puedo ver Netflix en 4K se deberá porque no lo conecté en el puerto HDMI correcto para transmisión en la máxima resolución, mi Smart TV es LG 4K UHD.

[tajennifer]

Hi Luis9,

Thanks for reaching out! I apologize you're having trouble watching Netflix in 4K. Don't worry, let's troubleshoot together:

1. Check Requirements: Make sure your setup meets all the requirements listed in our "What you need".
2. Enable HDR on TV (if applicable): Some TVs require manual activation of HDR in the settings menu. Consult your TV's manual for specific instructions.
3. Update TV Firmware (if possible): If available, updating your TV's firmware might resolve the issue.
4. More Information: For a more detailed explanation on 4K streaming, you can check out our article "Stream 4K Ultra HD content".

Please let me know if you have any questions or if these steps don't resolve the issue.

Regards,

Jenny