Persistent issue with wifi connection dropping

[cwood]

Chromecast with firmware 281627

It will connect if I restart it.  After a few hours it is no longer visible to Home app.  I have reset router many times, tried resets.....no change.  I am using a number of other Chromecasts and chromecast audios in the same  house on the same network that do not have these issues.

[JenniferV]

Hi cwood,

Thanks for reaching out and for being a step ahead of us. 

When did the issue start? What type of Chromecast device do you have?  What's the LED status on your Chromecast? Please try to unplug the other working Chromecast and leave the one that you're having an issue with, then observe the behavior. Also, try to plug in your Chromecast into a different HDMI port on your TV or different TV screen if one is available.

Thanks,

Jennifer

[cwood]

Appreciate the response Jennifer but these are all very generic questions.  I have had chromecasts since they were first introduced, video, audio etc.  So I know how they work (and do not).  As I said, this is an Ultra.  I can delete it, find it in the app, re- add it.....it works for a short time, then it is no longer findable next time I go to use it, unless I restart it.  All others are fine.

[JenniferV]

Hey there,

We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[Jhonleanmel]

Hey folks, 

Checking back in — have you had the chance to fill out the form?

Best, 
Mel

[JenniferV]

Hello cwood,

It's us again. We haven't received your form — were you able to fill it out? Do you still need help?

Thanks for lending a hand here, Mel.

Regards,

Jennifer

[JenniferV]

Hi cwood,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer