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Resolution setting disappeared

Kevin16
Community Member

There used to be a setting in Display that could change the resolution from 720 to 1080 but literally it has disappeared a coût of hours ago!

does anyone know what’s going on here? I have the latest chrome cast but not the 4K one 

19 REPLIES 19

SBR
Community Member

I got the same issue here.

like to know if u found a solution to change it.

Kevin16
Community Member

Nothing yet! Still not there!

Kimy
Community Specialist
Community Specialist

Hi folks,

 

Thanks for posting here in the Google Nest Community. For Chromecast with Google TV (4K/HD), you can navigate using the remote to Settings > Display and Sound > Resolution. Change it to your own preference as long as the TV can support the particular option.

 

Let me know how it goes.

 

Thanks,

Kimy

Tahir90
Community Member

That resolution settings have disappeared. It's not there anymore

Kimy
Community Specialist
Community Specialist

Hi there,

 

Thanks for the details. Give the steps below a try and let me know how it goes:
 

  • Check for available updates.
  • Reboot your Wi-Fi router.
  • Reboot your Chromecast device.
  • If it fails, try a factory reset, then re-setup.

 

Regards,

Kimy

SBR
Community Member

I’ve tried the factory setting, but it doesn’t seem to work.

May it does for the Chromecast with 4k, but for the one without the options seem to have disappeared somehow.

Kimy
Community Specialist
Community Specialist

Hi folks,

 

We have found similar reports, and our team is currently investigating this. We will update this thread once we hear from them.

 

Thanks,

Kimy

Kevin16
Community Member

Thanks so much Kimmy! We really look forward to hearing back from you 🙂 

Kimy
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for your patience. The team is still working on a fix. We will update you on the progress.

 

Regards,

Kimy

Kimy
Community Specialist
Community Specialist

Hey folks,

 

Sorry for the delay. The team is still working on it. We’ll keep you posted.

 

Thanks,

Kimy

Kevin16
Community Member

Hi Kimy, I think this has now been fixed. Does anyone else see the resolution setting there again?

It is not yet showing for me, which firmware version do you have? 

@Koelkast4566r3 Same here. It is not yet showing for my Chromecast with Google TV (4K).
I have firmware version: 1.61.329909
Kernel version: 4.9.269

liekboss
Community Member

it'doesn't work please fix it out now 11/06

WarNet
Community Member
For the last few days, when I turn on the TV it shows me a resolution of 1080p, which is different from what it has been showing me all the last months which is a resolution of 720p.
There is still no option to change the resolution but it doesn't matter to me.

 

AmirulAndalib
Community Member

Still not fixed, chromecast 4k

Ahmedhs11
Community Member

I'm facing the same issue! Still no solution?

 

Koelkast4566r3
Community Member

I bought an apple TV, that solved all my issues 

Megglesmcgee
Community Member

6/16, tried to adjust resolution, still not an option.