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YouTube freezing on chromecast 4k

MarcWeller
Community Member

3 weeks ago

I am experiencing a freezing YouTube App not only on chromecast with Google TV 4k but on at least another device.

Video is freezing, sound continues for a fee seconds then also stops.

Happens multiple times each day while casting from Pixel phone or selecting videos directly in the app on the chromecast (or my other Box using Google TV) device.

Seema to be independent from the device.

 

 

 

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1 REPLY 1

tajennifer
Community Specialist
Community Specialist

2 weeks ago

Hi MarcWeller,

 

Thanks for reaching out about the YouTube TV app! I understand it can be frustrating when things aren't working as expected. Let's try to get your YouTube TV streaming smoothly again.

 

Here are two steps to check:

 

Verify Your Location Settings: Make sure your YouTube TV account has the correct home area and current playback location set. This can affect content availability.

  • Open the YouTube TV app on your device.
  • Select your profile picture or icon in the top corner.
  • Go to "Settings" and then "Location."
  • Review and update the information under "Home Area" and "Current playback location" if necessary.

Power Cycle Your Device: Sometimes a simple restart can resolve minor glitches.

  • Completely turn off your device by holding down the power button as instructed in the manual (usually for 30 seconds or until the screen goes dark).
  • Wait for 30 seconds.
  • Restart your device and relaunch the YouTube TV app.

If these steps don't solve the issue you can check the "Troubleshoot YouTube TV streaming issues" for more troubleshooting steps. Please let me know if you have questions during the process.

 

Best regards,

Jenny

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