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Chromecast

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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 11489 Views
  • 0 replies
  • 8 kudos

Chromecast 1st

Hi all! It's finally my turn, I'm stumped and a bit upset, hours I have been trying to get this to set up. Everything was working fine then Chromecast out of the blue stays solid white, will not connect to home app, won't cast, I have done it all, re...

Babette by • Community Member
  • 423 Views
  • 4 replies
  • 0 kudos

Resolved! Chromecast disconnects from home app on iPad Fifth Generation

Just got a 5th generation iPad, and the home app constantly disconnects from the home app and goes offline. It works fine on my other devices (Android phone and tablet). I have to do a factory reset over and over again, it works for a while, then aft...

Schucoman by • Community Member
  • 816 Views
  • 8 replies
  • 1 kudos

Guest mode won't pop up

First off, I honestly don't know if my Chromecast is a gen2 or gen3; anyways, my area had a WiFi outage, so I tried to figure out how to Chromecast without WiFi. I understand you have to use guest mode, but my settings aren't popping up. The "recogni...

Nova123 by • Community Member
  • 342 Views
  • 3 replies
  • 0 kudos

item not found on chromecast with google tv

I have just purchased the Chromecast with Google TV however am unable to load any apps and the error message ‘Item not found’ continues to appear. When I try to open or even search apps, this message appears. I have done factory restart, unplugged an...

Taasha1990 by • Community Member
  • 1487 Views
  • 5 replies
  • 0 kudos

Google TV Remote Issues

I have 2 Google TVs that I use to watch TV. I also have an iPhone. I can pair my iPhone to be used as a remote for both TVs, but every few minutes the TV stops playing and presents the pairing code again, even though the phone doesn't seem to have un...

Chromecast disconnects

We had a black chromecast for years before issues. It went bad. We bought several of the white ones with remotes on black Friday so did my father. All of them stops casting our shows within an hour. All 6 of them... not just us my dad as well. it is ...

83902 kGSKErrorDomain

What i do?phone language is finland and the cast dont have it and have choose somethong else language. I selected english and it put this 83902 kGSKErrorDomain

Jonne by • Community Member
  • 345 Views
  • 3 replies
  • 0 kudos

My goggle home app wont find my chrome cast

My chrome cast is working but goggle home can't find it to set it up. I already reset the chrome cast to the new wifi but my phone still can't find the device.

Madeaja by • Community Member
  • 576 Views
  • 4 replies
  • 1 kudos

Disney + and Paramount wont load videos

I recently switched from firestick to Chromecast with Google TV. For the most part I have been very pleased with it however I am unable to load any TV shows or Movies with the Disney+ or Paramount+ apps. All other apps work perfectly fine. Both apps ...

Dvinchi by • Community Member
  • 889 Views
  • 10 replies
  • 1 kudos

Chromecast continue watching on multiple devices

Im trying to setup multiple Google TV devices to all show the same updated continue watching shows so I can stop watching on 1 TV and pick up where I left off on another. Any help would be greatly appreciated

James73 by • Community Member
  • 390 Views
  • 4 replies
  • 0 kudos
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