06-18-2023 05:51 PM
I have factory reset this device, I have turned router off and back on, I have forced closed home app, I have updated home app, I have turned phone wifi off and back on. NOTHING seems to get my app to detect the chromecast. My phone settings>wifi, can detect that it's there. What gives?
06-18-2023 06:03 PM
In other support threads it says if my phone can find the chromecast wifi under settings>wifi, that I should go back to the home app and it will setup. IT WILL NOT SETUP! Cannot detect device. What kind of device are you trying to set up? Chromecast... Detecting Devices.
What kind of device are you trying to set up? Chromecast... Detecting Devices.
What kind of device are you trying to set up? Chromecast... Detecting Devices.
What kind of device are you trying to set up? Chromecast... Detecting Devices.
What kind of device are you trying to set up? Chromecast... Detecting Devices.
What kind of device are you trying to set up? Chromecast... Detecting Devices.
help
06-21-2023 07:17 AM
Very weird, after I posted this I started getting emails encouraging me to buy a new chromecast! Why would I?? May have to switch to ROKU
07-05-2023 07:57 PM
Hi ddmc04,
Thanks for posting and for being a step ahead of us. A few questions: what Chromecast device are you using? How long have you been using your Chromecast device? Is this the first time this has happened? What phone are you using for setting up (Android or iOS)?
A lot of factors need to be considered, and once you answer these questions, we can figure it out. I look forward to your response.
Thanks,
Kimy
07-05-2023 08:00 PM
What chrome cast: old. Like 1stgen
How long using: it successfully worked in 2 households over 5 years, and randomly had trouble the day I posted.
Phone: iOS
07-05-2023 08:27 PM
Hi there,
Thanks for the details. Try this approach:
The key is to be very close to the Chromecast 1st Gen. Let me know how it goes.
Regards,
Kimy
07-05-2023 08:30 PM
As noted in my original post, J am able to see the chrome cast device under my phone’s settings & wifi.
Still no dice. I am aware of HOW to set these up. Super easy when it works. So far 6 devices in my home. Unsure what to do when home app cannot detect.
07-05-2023 09:01 PM
Hello there,
Thanks for the reply. Try this:
Let’s hope that it hasn’t reached retirement. Keep me posted.
Best,
Kimy
07-09-2023 03:02 PM
Hi there,
I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.
Regards,
Kimy
07-10-2023 03:07 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Best,
Kimy